Shipping Policy
Free Shipping Worldwide
We are pleased to offer complimentary shipping on all orders, regardless of the order amount. Every item is securely packaged and fully insured during transit to ensure its safe arrival at your home or office.
Shipping Methods
- US Orders Over $500: Shipped overnight via a trusted carrier.
- International Orders Over $500: Shipped via expedited international shipping services.
- US Orders Under $500: Shipped using a two-day accelerated option.
- International Orders Under $500: Shipped with a reliable international carrier.
Order status and tracking information will be provided once your order has passed our stringent quality control processes. Loose diamonds are shipped immediately after inspection, while other jewelry and engagement rings will ship within one to three weeks, depending on the production schedule.
Delivery Assurance
For your protection, ULab Diamond ensures the following:
- All items are insured and registered for their full value.
- We use FedEx, UPS, or USPS (where applicable) for reliable delivery.
- All deliveries require a physical business or home address—no PO Box deliveries.
- Signature upon delivery is required.
- An alternative shipping address may be used, although shipping to a valid address on file with your credit card company is recommended.
If needed, we can arrange for your package to be held at a local UPS location for pickup. Please contact our customer service for assistance.
Additional Information for International Shipping
ULab Diamond does not collect international taxes and duties at checkout. However, we provide an estimated amount during the checkout process. These taxes and duties will be collected by the carrier upon delivery in your country.