ULab Diamond Privacy Policy

Last Updated: August 13, 2024

This Privacy Policy ("Policy") outlines how ULab Diamond ("ULab Diamond", "we", "our", or "us") collects, uses, and discloses personal information. This Policy applies to our website https://www.ulabdiamond.com/ (the "Website") and other services provided by us (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services. This information may include:

Identifiers: Such as your name, postal address, email address, telephone number, username, and password.
Financial Information: Payment details like credit card numbers, billing addresses, and transaction histories.
Commercial Information: Details about products or services you purchase, consider, or return, including shopping preferences and purchase history.
Internet or Other Electronic Network Activity: Information about your browsing behavior, search history, and interactions with our Services, including IP address, device identifiers, and usage data.
Geolocation Data: Information about the location of your devices used to access the Services.
Audio, Electronic, Visual, or Similar Information: Such as images you upload, video and audio recordings, or your interactions with our virtual services.
Inferences: Insights drawn from the information collected to create a profile about your preferences and characteristics.
Personal Information of Children: Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

2. How We Collect Information

We collect information through various methods, including:

Direct Collection: When you provide information directly to us, such as when creating an account, making a purchase, or contacting customer service.
Automatic Collection: Through cookies, pixels, and other tracking technologies that collect information about your interaction with our Website.
Third-Party Sources: From our partners, affiliates, or other third parties, including data brokers and social media platforms.

3. Use of Personal Information

We may use your personal information for a variety of business purposes, including:

Providing and improving our Services, including processing orders, managing accounts, and personalizing your experience.
Conducting analytics to better understand how our Services are used and to make improvements.
Sending marketing communications and promotional offers that may be of interest to you, in accordance with your preferences.
Responding to your inquiries and providing customer support.
Ensuring the security of our Services and protecting against fraud, unauthorized transactions, claims, and other liabilities.
Complying with legal obligations, including responding to legal requests, investigating legal issues, and enforcing our terms and policies.

4. Sharing of Personal Information

We may share your personal information with the following categories of recipients:

Service Providers: Third parties that perform services on our behalf, such as payment processing, order fulfillment, and marketing.
Affiliates and Subsidiaries: Our affiliates and subsidiaries for business, operational, promotional, and marketing purposes.
Business Partners: Partners in co-branded relationships or who provide services or rewards programs.
Legal and Regulatory Authorities: As required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Third-Party Advertising and Analytics Partners: For targeted advertising and analytics purposes, including social media platforms.
In Connection with Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
With Your Consent: When you consent to sharing your information with specific third parties.

5. Interest-Based Advertising Choices

We may work with third-party advertising networks and partners to deliver personalized ads on our Website and other sites. These third parties may use cookies, web beacons, and other technologies to collect information about your use of our Services and other websites. This information may be used to provide you with more relevant advertising based on your interests. You may opt out of interest-based advertising by adjusting your browser settings or using opt-out tools provided by the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and deliver personalized content and ads. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our Services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements. The retention period depends on the type of information collected and the purpose for which it is used. We take reasonable steps to delete or de-identify personal information that is no longer needed for the purposes for which it was collected.

8. Security of Personal Information

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Know: Request information about the personal data we collect and how we use it.
Right to Access: Request access to the personal information we hold about you.
Right to Delete: Request the deletion of your personal information, subject to certain exceptions.
Right to Correct: Request the correction of inaccurate personal information.
Right to Opt-Out: Opt-out of the sale or sharing of your personal information.
Right to Data Portability: Receive your personal information in a portable format.
Right to Restrict Processing: Request restrictions on how we use your personal information.
Right to Object: Object to the processing of your personal information for certain purposes.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

10. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will take steps to delete the information as soon as possible. If you believe that a child under 16 has provided personal information to us, please contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or social media platforms that are not operated by us. These links are provided for your convenience, but please be aware that we are not responsible for the privacy practices of such third-party websites. We encourage you to review the privacy policies of any third-party site you visit before disclosing your personal information.

Additionally, our Website may include social media features, such as the Facebook "Like" button or interactive mini-programs that run on our Website. These features may collect your IP address, track which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

12. Data Transfers

ULab Diamond is based in Hong Kong, and the information we collect is governed by Hong Kong law. However, we may transfer your personal information to other countries, including the United States, Canada, and countries in the European Union. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than in your country.

When we transfer personal information outside of Hong Kong, we take steps to ensure that your information is protected in a manner that is consistent with how your information will be protected under applicable data protection laws. These steps include entering into data transfer agreements using the EU Standard Contractual Clauses or relying on other lawful mechanisms for data transfers.

13. Your State-Specific Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, or Utah, you may have specific privacy rights under applicable state law. These rights may include:

Right to Know: You have the right to know what personal information we have collected about you, the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
Right to Access: You have the right to request access to your personal information in a portable format.
Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to correct inaccurate personal information that we may maintain about you.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information.
Right to Restrict Processing: You have the right to request restrictions on the processing of your personal information for certain purposes.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.
Right to Appeal: If we deny your request, you have the right to appeal our decision.

To exercise these rights, or if you have any questions regarding your state-specific privacy rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

14. International Data Transfers

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. These countries may have data protection laws that are different from the laws of your country of residence. When we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including using standard contractual clauses or relying on other lawful mechanisms for data transfers.

15. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. The length of time we retain personal information depends on the type of information and the purpose for which it is used. Once the retention period expires, we will securely delete or anonymize your personal information, unless there is a legal requirement to retain it for a longer period.

16. How We Protect Personal Information

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include implementing physical, electronic, and administrative safeguards, such as firewalls, encryption, and access controls. However, no security system is impenetrable, and we cannot guarantee the security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

17. Modifications to This Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. We encourage you to review this Policy periodically for any updates or changes. Your continued use of our Services after we make changes to this Policy signifies your acceptance of those changes. If we make material changes to this Policy, we will notify you by posting a notice on our Website or by other means required by law.

18. Notice of Financial Incentives

We may offer financial incentives, such as discounts, coupons, or rewards, in exchange for your personal information. Participation in these programs is voluntary, and you may opt out at any time. The value of the personal information collected is reasonably related to the value of the financial incentive provided. If you opt out, you will no longer receive the associated benefits but will still have access to our Services.